FAQ’S

What are your fees?
We are happy to provide fee-free, no-obligation quotes to anyone interested in traveling to a Disney Destination.  Clients who book packages through us receive all our services 100% FREE.  Please know that packages include room and tickets, plus an optional dining plan. For clients who are not booking a complete package, we offer all of our planning services for a minimal fee. Just need tickets or a room only, but no planning needed? FREE!

How do you get paid?
What’s the gimmick right? No gimmick! We are paid commission through Disney. 

Why book a package?
– Complimentary transportation to resorts, parks, and Disney Springs.
– Complimentary transportation between Orlando Int’l Airport and the Walt Disney World®. Resort via Disney’s Magical Express Transportation.
– Customized MagicBands
– Extra Magic Hours at the parks – this is HUGE
– FastPass+ selection 60 days prior to arrival – this is HUGE #2
– Magical extras depending on the package (miniature golf passes, luggage tags…)

Do you book Disney Cruise Line?
Yes!  We highly recommend Disney Cruise Line to all our clients.  There’s something magical for everyone aboard! We offer on-board credit for clients who book their Disney Cruise Line through us. FREE MONEY!

Do you book rental cars or air travel?
Yes, we can do both!  We can book rental cars or other transportation services to get you to and from your destination.  We can book air, however Disney only works particular airlines, therefore you will be able to most likely find air cheaper on your own.

Can you book travel insurance?
Yes we certainly can!  We highly recommend travel insurance, especially if you are sailing on Disney Cruise Line or travel on an Adventures by Disney® vacation.  We partner with Travel Insured to get you the best rates and coverage for your vacation.

Can you book military rates?
Absolutely!  We thank you for your service and will be happy to assist you with military rates. Please know, each Disney Destination offers different rates and packages.

Can we stay off property and have you book our vacation?
Yes, you can. At Bryan and Tammi with Ears of Experience, we’ve built our expertise around Disney’s incredible properties and experiences.  Our focus and knowledge is on Disney Resort accommodations.  However, guests wishing to stay off-site are still welcome to all our personalized planning services for a separate concierge fee. If you need tickets while staying at an off-site resort, but do not need our planning services. We can book your tickets fee free!

How about Disney Vacation Club rentals and villas?
We cannot book any Disney Vacation Club packages. However, we can book villas and deluxe studios for any guest.

What about the other Florida other local attractions, such as Universal, Busch Gardens or SeaWorld?
100% yes!  We are able to book tickets, packages, special experiences for theme parks such as Universal Studios Orlando, SeaWorld Orlando, Busch Gardens Tampa and Discovery Cove Orlando.  We will also help you book packages for experiences in Southern California in addition to your Disneyland® Resort vacation. 

Do I need to rent a car when traveling to Walt Disney World® Resort?
There are several options for transportation at Walt Disney World® Resort.  If you are flying into Orlando International Airport, you have the option of using the Disney’s Magical Express Transportation shuttle to travel to and from your Disney Resort accommodations. There is no fee to use Disney’s Magical Express  If you would like more flexibility, we can book you a rental car for your entire stay or a portion of your stay. Keep in mind, the Resorts at Walt Disney World now charge a fee to park in their lots for their resort guests.

What deals are available for our trip?
We work directly through Disney, so you will always be the first to know of any new promotions. We will apply any promotions to your vacation if they fit. Keep in mind, when Disney releases promotions – they do not always fit your vacation. Some promotions are for particular resorts or length of stays. By signing up for our newsletter, you will always have access to the latest information for promotions. 

When should we book our trip?
If you are planning on doing any of the signature dining experiences, are looking to eat dinner at Be Our Guest or grab a Bibbidi Bobbidi Boutique reservation at Cinderella Castle, then we recommend you booking well in advance to 180 days prior to your trip. Dining reservations can be made 180 days in advance. We can also book you a last minute trip and that will sure be a memorable vacation. Remember, dining reservations are not the only wonderful thing that Disney has to offer. We are thrilled to work on your schedule to provide you the best planning services for your family.

When are deposits and final payments due?
Deposits are due at the time of booking for all Disney Destinations.  The amount depends on will depend on your Disney Destination. The Walt Disney World® Resort requires a $200 deposit.  Disney Cruise Line requires 20% of your itinerary. We are not able to guarantee any package availability or price until the deposit is submitted. Final payments for Walt Disney World® Resort packages are due 45 days prior to travel, while final payments for Disney Cruise Line are typically due 75-90 days prior to departure.

This is our first time visiting a Disney park.  How do we get started?
We know planning a Disney vacation can be overwhelming, so this is where we make magic happen!  We will work with you to learn your preferences and wishes to ensure you have your the vacation that you have always dreamed of. We are beyond familiar with all that Disney has to offer, so we will make sure that your vacation is magical from start to finish! Our tips and tricks and itineraries, will help you navigate the park in a way that is perfect for your family. Every vacation is unique – which makes our job so much more fun. Your trip will be tailor-made to your needs and desires.

We are planning our honeymoon at Disney can you help?
Congratulations!  Surprise – we traveled to Walt Disney World® for our honeymoon ourselves! We can help you book the perfect resort accommodations, arrange celebration cakes and signature experiences, as well as suggest the most romantic restaurants and photo opportunities.  

Can you help us with a limited budget?
Yes!  We are happy to work within your budget and personalize your vacation to maximize the fun for you and your family.  We’ll offer you the best promotions and suggest ways to save throughout your entire trip! It is always helpful if you let us know your budget in advance, so we can stay within those guidelines.

We are seasoned travelers to the Disney Parks, what can you do for us?
From private tours to special events, there’s always something new to experience at the Disney Parks.  We also suggest Disney Cruise Line, Aulani vacation or an Adventures by Disney® itinerary as they are always different. We can also book special experiences to make your trip a bit more magical. Don’t forget, if you tell us what you hope for – we will do our best to make sure it happens. Sometimes it’s nice to just be able to go and enjoy all that Disney has to offer, without the hassle of planning one yourself. Dining reservations and FastPasses? We will rise and shine early to make sure you have the best opportunity of scoring your dream reservations. We can be as hands on or as hands off as you would like us to be.

We already booked our vacation – can you still help?
If you booked your vacation package within the past 30 days, contact us as soon as possible and we can arrange to have it transferred to us, so you will be able to benefit from all our personalized planning services.  If you need tickets, we can grab those for you. Otherwise, you can purchase our concierge package small fee and enjoy be able to benefit from our services.